Steven J. Anderson is a sought-after speaker, author, entrepreneur, and agent for creating “Where People Mean Everything” customer service culture in organization.  As the founder of over a dozen businesses, including the Total Patient Service Institute, Crown Council, Dental Warranty Corporation, and many others, he has propelled organizations and individuals to the highest levels of performance and productivity. Anderson has been named  “Businessman of the Year” by Excellence in Dentistry and has been an “Entrepreneur of the Year” finalist.  Anderson’s previous books include Nearly Everything I learned in Kindergarten Screwed Me Up!, The Culture of Success – 10 Natural Laws for Creating the Place Where Every¬one Wants to Work, and The 13 Biggest Mistakes Parents Make.  He has written hundreds of articles for industry publications and produced a large library of audio and video learning programs. He hosts two monthly programs, viewed by thousands around the world, interested in boosting productivity and profits.  You can learn more about him at www.StevenJAnderson.com.